Pizza Hut Marketing Brief Essay

As a matter of fact, we be rooted in family? liter whole(prenominal)(prenominal)y. Two br some others, mom, and $600 turned into the recipe for the populations largest pizza pie wholeiance in 1958, when a family friend with the idea of hypothesis a pizza parlor approached the cardinal college-age brothers in Kansas. The concept was relatively unseasoned at the beat, and the brothers quickly maxim the potential of this crude enterprise. Borrowing $600 from their mother, they purchased second-hand equipment and rented a midget building on a busy intersection in Wichita, Kansas.The pass on of their efforts was the prototypal pizza pie chantey and the foundation for what would beseem the largest and closely palmy pizza restaurant in the world. How far pizza pie hut came to be pizza pie shanty rightes exemplify the entrepreneurial spirit, which launched our system back in 1958. Through interest and initiative, the pizza pie hutch system was able to fail cutti ng territories in the fall in States and overseas. Today, franchisees and joint-venture percentagenerships account for much than half of the pizza pie shanty systems total units.Our adoptment on the internationalistic front is a good indication of the growth that has characterized our system. Following the opening of the first international restaurant in Canada in 1968, pizza pie field hut restaurants quickly waited in Mexico, S come onh America, Australia, Europe, the Far East and Africa. Today, pizza field hut operates in to a greater extent than coulomb countries and territories throughout the world. How they do their outflank Family ties. some other important step in our growth came in 1977 when pizza chanty was acquired by one of the true giants of international personal line of credit PepsiCo, Inc.As part of the PepsiCo corporate family, pizza pie hovel sh argond its leadership position with such(prenominal)(prenominal) fine intersection offices as Pepsi-Col a brand soft drinks and Frito-Lay brand snack foods. In October 1997, PepsiCo spun off the restaurant businesses (pizza hut, KFC and Taco Bell), and Tricon was founded. May 16, 2002, Tricon officially became YUM Brands with the addition of two new brands, desire John Silvers and A&W. YUM Brands is at once the p bent union of pizza pie Hut, Taco Bell, KFC, A&W and Long John Silvers and is the worlds largest restaurant society with much than 34,000 restaurants in more than 100 countries and territories.How theyve earned their reputation During the previous(prenominal) quartette decades weve built a reputation for excellence that has earned us the respect of consumers and industry experts alike. Building a leading pizza company has required relentless innovation, commitment to quality and dedication to client good and value. The qualities of entrepreneurship, growth and leadership with get behind characterized our business through more than four decades of succeeder. Through the strength of our heritage, our acculturation, our peck and franchisees, we look forward to even more success in the decades ahead. Welcome to pizza pie Hut PhilippinesPhilippine pizza Inc. , the franchise geter and operator of pizza pie Hut, has 138 restaurants and still growing, here in the Philippines since it began in 1984. Its locations ar strategically located from Baguio to Mindanao & are now the democracys close to popular pizza restaurant, with its dine-in restaurants, deliin truth units and express counters. For the more discerning food enthusiast, at that places pizza pie Hut Bistro. A breakthrough concept in dining, pizza pie Hut Bistro concept offers the scoop out of casual dining, giving you the chance to enjoy the trump out Italian-Ameri lowlife, along with swish ambience and first class service.Today, pizza Hut serves over a billion pizzas a day in more than 12,689 restaurants in 88 countries making it the No. 1 pizza brand in the world. In the Philipp ines, pizza Hut began in 1984. It is now the countrys al well-nigh popular pizza chain serving Metro Manila and border provinces, as well as Visayas and Mindanao with its Dine-In eaterys, Delivery Units and Express Counters. The Home of travel pizza pie has indeed come a long way. It is still delighting millions of customers with pizza that is like no other no wonder its the worlds favorite.So why dont you feature plate to your loved ones one of our world- noteworthy pizzas today? Vision & Mission Integrity is their event Value At pizza Hut, our culture reflects our values. This complicates a shared mountain of who we are and where were headed. And it encompasses each deoxidiseg from the way we treat our customers to how we deal with our competitors. One of the most important values indoors the Pizza Hut culture is on the dotice. Our populate are committed to providing uncompromising quality and to providing service that is personal.In fact, our spate strive each day to provide what we call customer mania. We pauperization to prevail the kind of service that will arrange our customers tell stories to their family and friends somewhat Pizza Hut. Our commitment to integrity extends to the role we play in the communities we serve. wanting(p) to instill a lifelong love of reading in children, we created the leger IT National Reading Incentive Program in 1984. This unequalled chopine awards a complimentary Personal genus tear apart Pizza and special intelligence to elementary school children who get set reading goals.Former U. S. depositary of Education Richard W. Riley cited BOOK IT as the model for corporate/education partnership. Today, 65% of public, private and parochial schools use BOOK IT in more than 910,000 classrooms. In 2005, more than 22 million children in the U. S. were enrolled in BOOK IT . Our integrity is besides exemplified by how we treat our employees. We invest heavily in our people through skills learn and foc al point cultivation. We encourage them to speak out unconventionally, to take discreet risks to achieve results.And we provide an informal environment with open communication to birth them the freedom to make contributions on their own initiative. This is a part of our culture we value highly. We call it ownership. Its the pure toneing that comes from knowing you can call for the companys direction through your expertise, innovative ideas and hard create. And because we give our employees a stake in the companys success, they take on the kinds of challenges people in other businesses only dream of. Core forceFor me, Pizza Huts Core Competency is their very own unique recipe of their pizza. Frank and Dan Carneys secret of success is that Pizza Hut pizzas are made with undecomposed dough baked fooling and smo in that respectd with our very own Pizza Hut special tomato sauce, tender meat toppings, crunchy vegetables and a retell layer of 100% vestal imported Mozzarella cheese. The reason behind Pizza Huts success all over the world is its stead immediate belief and uncompromising bewilder in providing customers the best in terms of crossway quality, service, clean take upss and value.Service is an military capability in Pizza Hut. Crew members are trained to make customers liveliness appreciated. Customers are treated with courtesy, attentiveness, respect, and enthusiasm. Cleanliness is a must in Pizza Hut as much as giving customers the best value for their money. point of intersection Range The most commonly sold food at the restaurants is the pan out Pizza, which popularly comes in four different sizes including Personal pan off (which is an individual serving), Small, Medium and Large, although most stores have done away with the lowly size.They come in a diversity of toppings, including specialty styles, which consists of Meat Lovers, Pepperoni Lovers, cheeseflower Lovers, Veggie Lovers, Double Cheeseburger, despotic, and Super Su preme, which is Pizza Huts most expensive pizza. pan off Pizza has a thicker bitterness than most other commercially available pizzas. Unlike most of Pizza Huts competitors (such as Dominos deep dish or pop Johns Perfect Pan), Pizza Hut does not ship extra for its pan pizza, except in Poland.In addition to the Pan Pizza they sell ail cheese bread, which was the idea of a heroic Rapids, Minnesota employee named Mark Bondhus in 1979, Pizza Hut also sells Stuffed rancor (with the outermost edge wrapped around a coil of mozzarella cheese) Hand-Tossed (which is more like traditional pizzeria crusts) Thin N Crispy (a thin and crispy dough which was the original crust) Bigfoot, which is a two-foot by one-foot square racecourse pizza and the Dippin Strips pizza, which is similar to a Sicilian pizza but is do into small strips that can be dipped into a number of sauces. other is the Edge pizza, where the pizza is baked with no puffy crust, and the toppings reach or so to the edge o f the pie. Pizza Hut experiments with new products frequently. Less successful ones have been discontinued. These include Chicago Dish Pizza and Sicilian pizza the Sicilian Pizza made a 2006 comeback as the Lasagna Pizza. separate products Pizza Hut has offered are the Pzone, Pizza Huts version of the calzone the Cheesy Bites, similar to the Stuffed cheek except the crust has been divided into bite-sized pieces that can be pulled apart and the Insider, where a layer of cheese is in between two layers of dough.Pizza Hut also has a number of side dishes including bread sticks, cheese sticks, cinnamon sticks, mozzarella sticks, onion rings, blistery and mild jaundiced wings, boneless wings, chicken munchers, jalapeno poppers, and garlic bread. Depending on the individual restaurant size, Pizza Huts also may offer alimentary paste dinners such as Spaghetti and Cavatini a fluxture of Cavatelli (shells), Rotini (spirals), and Rotelle (wheels). They often come with a side of garlic b read.Some Pizza Huts also serve luncheon and dinner buffets with numerous types of pizza, breadsticks and pastas, as well as a salad bar. A new, upscale concept was unveiled in 2005, called Pizza Hut Italian Bistro. Unveiled at fifty locations nation massive, the Bistro is similar to a traditional Pizza Hut, except that new pasta dishes are offered, such as penne pasta, chicken pomodoro, toasted sandwiches and other foods. Instead of black, white, and red, Bistro locations feature a burgundy and tan motif. Pizza Hut Bistros still serve the chains traditional pizzas and sides as well.Key Officers PIZZA HUT MANAGEMENT STRUCTURE SUPPORT conductor The Support Manager is part of the management squad and will do run our business by either managing shifts or flexing as a cardinal group member. The key skills required for this role include flexibility, communication, leadership, teamwork and customer service. DEPUTY DESIGNATE MANAGER This is the role in which most new recruits kick off their management careers with us. After completing your sign training, you will take responsibility for key athletic fields of the business, sanctioning the management on a day-to-day basis.We will look to you to get involved in customer service, team training and development and business sees. DEPUTY MANAGER The replacement Manager works as part of the management team to hold that the restaurant operates effectively, loseing sales and profit targets and quality standards. The role is also to assist the handler in ensuring that all the team is recruited and trained to meet all quality and product standards. The Deputy Manager will take responsibility for the restaurant on the shifts that they run and will assist the manager on financial reporting and analysis of the business. RESTAURANT GENERAL MANAGER.The Restaurant General Manager has a responsibility for the running of the restaurant, managing the business as if it were their own managing the financial side, product orde ring, production, quality monitoring, customer service and training and development of staff. Restaurant General Managers can progress on to become Area Managers who manage ten restaurants or more. They can also work on secondments at the Restaurant Support Centre in IT, Training, merchandising and Human Resources. Pizza Hut is committed to recruiting and developing the very best people. We have a strong track record of developing our very best people at every level.In fact all our Managers and half our Area Managers jumper cableted working for us as trainees. We promote on merit and ability and have an excellent training program to assist in people development. The Training & Development group This team aims to die hard and develop team members to their fullest potential, using various create mentallys such as the quick training programme, as well as the Developing Champions training programme for all levels of restaurant management. In addition we invest heavily in the furthe r development of our management population through core and fast track management development programmes and specific technical training.The Recruitment team The Recruitment Team is split into two separate teams, one recruiting for management positions within the restaurants and the other recruiting for positions within the Restaurant Support Centre. Both teams work to recruit the right people into the right positions. The Compensation & Benefits Team This team aims to provide all Pizza Hut (UK) employees with a comprehensive and private-enterprise(a) benefits package, including fair pay, bonus, health care and pension.The team also works to germinate HR policies and procedures, which are in line with UK legislation and manages the employment tribunal process, as well as managing HR information. The HR Operations Team This is dedicated generalist HR wear for the Managers and Team Members working in the restaurants. This team is separated by regions, and aims to support our emplo yees through manpower planning, territory compensation and benefits, employee relations, welfare advice and the further development of Customer Mania. The Organisational Development and communications TeamThis team tensenesses on business communication, organisational development and change. It also aims to support and develop team members to their fullest potential within our Restaurant Support Centre. 2. ) The increase Brand and Logo *Different Pizza Hut Product tidings* Stuffed pertness Pizza ? Launched 1995 The commercial for the Garlic, Herb and Cheese Stuffed Crust Pizza started with Jonathan Ross and Caprice. 135 pizzas were needed to shoot the ad, as fresh pizzas were bought onto the set every 5 minutes. Sicilian Pizza ? Launched 1997 The then Chelsea supremo Ruud Gullit was the big name star to feature in an hilarious Pizza Hut ad.The ad promoted Pizza Huts sensational Sicilian pizza ? the first pizza with corners. It only took 7 takes before Ruud was delivering his li nes to perfection. It certainly compared favourably with Gareth Southgate, who took 27 takes for just one scene Grand Pan Pizza ? Launched 1998 Pizza Hut reunited the classic comedy duo ? The Two Ronnies in an amusing ad campaign to mark the relaunch of Grand Pan. Ronnie Corbett is seen in the ad devouring a giant pizza, which measured 5 feet in diameter and had to be carried on set by 3 members of the film crew.Over the 5 old age it took to shoot the commercial, 6 team members cooked an astonishing 550 Grand Pan pizzas. The Italian ? Launched 1999 In 1999 Pizza Hut launched a new thinner, lighter pizza in the traditional style. Soon it was accounting for 1 in every 4 Pizza Hut pizzas sold. The advertize campaign feature a chef gaining inspiration for the thin pizzas from flattened objects ranging from hats to flying saucers. The Edge ? Launched 2000 In 2000 Pizza Hut took consumers to The Edge with a new pizza which had no crust and loads of toppings all the way to the edge.The advertizement captured excitement of the pizza and the unique cut with 16 pieces, which makes it great for sharing. Twisted Crust ? Launched 2001 Twisted Crust is a favourite with a seasoned twisted crust that can be ripped and then dipped into 2 sexually attractive sauces. Pizza Hut invested over ? 3m in a multi media campaign to support the new pizza with advertising on TV, Radio, Outdoors and Print. The Quad ? Launched 2002 In May 2002 Pizza Hut launched the first UK developed new product.The Quad is four delicious pizzas in one, so when you cant decide?have them all Pizza Hut invested ? 3. 5m in a multi media campaign to support the new pizza with advertising on TV that featured the infamous atomic number 91 Idol Judges. The Big refreshful Yorker ?Launched 2004 Pizza Hut launches its BIGGEST ever pizza At the BIG value price of just ? 9. 99 its a staggering 50% bigger than a large Pizza Hut pizza making it the hottest and widest import since J-Lo first hit the UK shores. 4for ALL ? Launched 2005 The 4forALL is 4 delicious square pizzas, individually topped with Pepperoni, Chicken Supreme, Vegetable Supreme and Margherita.It is the perfect product for Pizza Hut as it offers great savor combinations of toppings to share and engages our customers in an exciting and interactive way. The Dipper ? Launched 2006 The Pizza Hut Dipper is the perfect pizza for sharing, with sixteen pieces which you can dunk, dip, dab and dollop into a selection of delicious dips including BBQ, Sour Cream and Sweet Chilli. Only capable for people who are deeply dippy about pizza Cheesy Bites ? Launched 2006 handicraft all small kids, big kids, Mums, Dads, sisters and brothers to RIP, POP and SHARE the fun with Pizza Huts latest invention ?the new Cheesy Bites pizza. foretell as Pizza Huts most innovative pizza EVER, Cheesy Bites is perfect for popping with 28 delicious cheesy fill up bites coated with yummy garlic butter. Production Process A key part of Pizza Huts success has come from product innovation. The New Product Development Team runs focus groups with customers to generate ideas for new products. These ideas are then turned into concepts that are then put in front of a customer panel to see how exciting they are. The best concepts are then transformed into actual products ready to be tested by customers.If a product proves popular then it will hearty movement into the next stage of the marketing process. The Retail marketing Team is accountable for creating awareness and bringing the new product to life. marketing agencies are asked to develop creative ideas for advertising, in store point of sale material, leaflets and online promotion. The Retail selling Team are responsible for creating awareness and bringing the new product to life. Marketing agencies are asked to develop creative ideas for advertising, in store point of sale material, leaflets and online promotion.A lot happens behind the scenes to make sure that we achieve another of our values, executional excellence. The finance team investigates the financial implications the Operations team tote up that the idea will work in practice Supply chain source the ingredients or kitchen equipment and the HR team conduct training programmes for the teams in store. Pizza Hut adopts a truly integrated approach. Ingredients or Features ?Pizza Hut bought over 8,500 tonnes of cheese ? enough cheese to cover the control surface of four football pitches ?Pizza Hut served 50 million tracks of garlic bread ?using approximately 12,500,000 cloves of garlic. ?Pizza Hut uses the equivalent of 525 million pounds of Portuguese tomatoes each year and more than 700 million pounds of pepperoni per year to make its pizzas. ?The cheese found in Pizza Huts Stuffed Crust pizza is imported from Wales. ?Pizza Hut pizzas are made with fresh dough baked daily and smothered with our very own Pizza Hut special tomato sauce, tender meat toppings, crunchy vegetables and a double layer of 100 % pure imported Mozzarella cheese. ?Pizza can be part of a well-balanced meal.Ingredients in our pizzas include protein, complex carbohydrates, Vitamin A and calcium. And, depending on the toppings you choose, our pizzas have items from all of the four major food groups meat, dairy, fruits and vegetables, and grains Benefits or Advantages ?Their pizzas have Vitamin A and calcium. ?It is now more than just a pizza place. ? It offers a unique casual dining experience that is different from the general fast-food environment. ?The casual dining restaurant now has an expanded pizza menu, appetizers such as ribs and a new line of desserts, soup options, smoothies, a variety of pasta dishes and a whole lot more.Veering away from shaping and tiles typical of fast-food joints of old, Pizza Hut now has a very classy, casual-dining feel with sleek wooden furniture, warm, ambient lighting, and a touch of whimsy dominate the whole interior. With the new ambience come more customer interacti on and service that is made doubly fast and extra friendly. Packaging Their Pizza Boxes and other products have been packed in a unique and raw style of packaging. Price/ Value Pizza Hut Company offers an cheap price that meets the customers expectations to the product. Place or Distribution PROPERTY.The role of the property incision is to get a line that our growth strategy is fulfilled via ? Re-imaging current restaurants to keep them present-day(a) and appealing for both current and new customers. ?Developing new restaurants. These are some key criteria for the site of a new restaurant 1. It should be in an out of centre location on a sell or leisure park with good parking and findibility. 2. The tenant mix of the park must be of good quality with the ability to draw from a wide area. 3. Ideally there should be a wide range of users giving both a day and night time activity to the area. 4.The catchment area is of a specified minimum size and within a given drive time to th e site. 5. at that place is good profile both to the passing traffic and users of the park and corresponding good access to the unit. 6. The park will remain the major draw within its catchment area both now and in the future. 7. There is the opportunity to build a freestanding unit of Pizza Huts standard external design. 8. The unit can be standard size, built in line with our standard specification. 9. Ideally there is a 25-year lease with the opportunity for hourly rent reviews and exclusivity of pizza sales on the park.Pizza Hut world(prenominal) Places of Distribution *Pizza Hut restaurants are located throughout the world. exchangeable many international chain restaurants, Pizza Hut locations outside of the United States and Canada offer different menu choices based on food traditions of the local anaesthetic culture. )Andorra, Bangladesh, Bulgaria, China, Hong Kong, Costa Rica, Egypt, Germany, Greece, India, Israel, Japan, Luxembourg, Malaysia, Netherlands, New Zealand , Pakistan, Philippines, Romania, Russia, Serbia, Singapore, Mexico, Spain, Sri Lanka, UK & Ireland) Promotion History ?(more information are explained in Brand & Logo Category) ?Old in-restaurant ad for Pizza Huts Pan Pizza ? Pizza Hut ad with the Muppets ? Pizza Hut Dippin Strips ad ?Pizza Huts main advertising guide word is Gather round the good stuff. Pizza Hut does not have an official international mascot, but at one time, there were commercials in the United States called The Pizza engineer Show. The ads featured a slice of pizza with a face made out of toppings called Pizza Head. In Australia during the Mid to late 1990s, the advertising mascot was a speech son named Dougie, with boyish good looks who, upon delivering pizza to his father, would hear the catchphrase Heres a tip, be good to your mother. ?In 1994, Donald trump out and ex-wife Ivana Trump starred in a commercial. The ending of the commercial showed Ivana Trump petition for the last slice, to which Donald r eplied, Actually dear, youre only entitled to half, a play on the couples recent divorce. ?In 1995, Ringo Starr starred in a Pizza Hut commercial which also featured The Monkees. Rush Limbaugh also starred in a Pizza Hut commercial the same year. ?In 1997, former Soviet Union chairperson Mikhail Gorbachev starred in a Pizza Hut commercial to wake up money for the Perestroyka Archives.In recent years, Pizza Hut has had various distinction spokespeople, including Jessica Simpson, the Muppets, and Damon Hill and Murray Walker. Recent commercials have Queen Latifah providing the voiceover. Also in 1997, Pizza Hut, reunited greatest of all time boxer Muhamad Ali with trainer Angelo Dundee in a sentimental made for Super Bowl commercial. ?Talk show host, Jonathan Ross, co-starred in an ad with American model, Caprice Bourret. They were used to advertise the stuffed crust pizza, with Jonathan Ross aphorism Stuffed Cwust, to which is a play on Jonathans pronunciation of Rs. other UK ad shows British conventionalism One driver Damon Hill shout a Pizza Hut restaurant and order a pizza, with famous F1 commentator Murray Walker visiting with him, and narrating as though it was a Formula One race. As Hill is about to finish his meal, Walker, in a play on Hills 1994 & 1995 seasons, shouts And Hill finishes second, again at which Hill grabs Walker by his shirt and shakes him angrily, Walker proclaiming, in his usual tones, Hes lost it Hes out of control ?The 1990 NES game Teenage Mutant Ninja Turtles II The Arcade Game, came with a coupon for a free pizza. The game was filled with Pizza Hut advertising and pizza that would refill the characters life. ?Pizza Hut sponsored the first space pizza delivery in 2001, and paid for their logo to appear on a Russian Proton rocket in 2000. 12 ? In Australia, 2006 power saw the introduction of a mascot in Pizza Huts advertising Pizza Mutt, a small dog who delivers pizzas. ?Early 2007 saw Pizza Hut move into several(prenominal ) more interactive slipway of marketing to the consumer.Utilizing mobile phone SMS technology and their MyHut ordering site, they aired several television commercials (commencing just before the Super Bowl) containing hidden words that viewing audience could type into their phones to receive coupons. Other innovative efforts included their MySpace Ted campaign, which took advantage of the popularity of social networking, and the burgeoning user-submission marketing movement via their Vice President of Pizza contest. Historical gross revenue (Arranged from Recent) 2006- Whitbread sells their share of the joint venture to YumBrands Inc. Pizza Hut UK Ltd is now 100% owned by Yum Cheesy Bites is launched 697 restaurants now in the UK 154 stores are franchise owned by 61 franchisees. 2005- The 4forALL is launched. Over 600 restaurants now open in the UK. 70 of them are Franchise units 2004- Pizza Hut launches The Big New Yorker 2003- 500 restaurants are now open throughout the UK, empl oying over 20,000 people. 2002- Tricon orbiculate becomes YUM Brands Inc. The Quad Pizza is launched in the UK. Pizza Hut opens its 500th restaurant. A & W and Long John Silvers join the Yum brand.2001- Pizza Hut begins a franchising programme with its delivery stores 2000- Pizza Hut introduces The Edge, a thin pizza with toppings all the way round the edge 1999- Pizza Hut has over 400 restaurants, employing 14000 people. The Italian Pizza is launched in the UK 1998- Pan Pizza is relaunched as Grand Pan in the UK 1997- PepsiCo decided to focus on their drinks business. As a result, Tricon Global Restaurants is born, creating the largest restaurant brand in the World. Tricon became the partner company with Whitbread. The Sicilian Pizza is launched in the UK.There are 277 restaurants and 100 delivery stores in the UK 1995- Stuffed Crust is launched in the UK 1994- 10,000 Pizza Huts are open world-wide 1993- There are 300 restaurants and delivery stores in the UK 1992- There are 9000 restaurants in 84 countries 1990- Pizza Hut reaches Russia. In the UK there are now 200 restaurants 1989- The first restaurant is converted into a Restaurant Based Delivery store 1988- The UKs first delivery unit opens in Kingsbury, London 1987- An average of one restaurant opened each week in the UK 1986- 100 restaurants in the UK and 5000 world wide.1984- 50 restaurants so far in the UK 1982- UK joint venture commences between PepsiCo and Whitbread 1980- Pan Pizza Introduced 1977- PepsiCo buys Pizza Hut 1973- Pizza Hut goes international with restaurants in Japan, Canada & England. The first UK Pizza Hut opens in Islington, London 1972- 1000 restaurants are open throughout the USA 1958- Frank and Dan Carney open the first Pizza Hut in Wichita, Kansas Seasonality Pizza Hut pizzas are made for all seasons. However, minor products can be categorized seasoning. 3. ) The Market Market Demographics & Market Psychographics.(Age, Sex, SEC, Geography, Civil Status, Educational Attainment, Occupation) & ( Mindset, Outlook, Lifestyle, Influences, Media Habits, Consumption Behavior) The role of marketing within Pizza Hut is to catch that the postulate of customers are met whilst ensuring that the business makes money Pizza Hut has a broad range of customers, as pizza is exceedingly popular to a wide variety of people. The first task is to recognise our consumers by living our first value of customer mania. We invest large resources in researching who our customers are and their needs.For our Full Service Restaurants our primary customer ingredient is families with the need for a special place to share those little perfunctory moments. For the Home Delivery Service the primary customers are teens and young adults who try out convenience. We also conduct market research to find out what our customers think of the brand, whether they remember the advertising and what their dining experiences have been like. Having identified what the customer needs and wants are fr om our brand, the Marketing team is responsible for developing new products and new promotions to satisfy these needs and increase sales and profitability. 4.)The Industry Competitors Finance, Market Shares and proportional Pricing In support of our business goals, the Pizza Hut Finance function is split into trey teams Control, readiness and SCM. The overall role of monetary Control is to ensure that our financial statements are accurate and reflect a true and fair view of our business instruction execution. It ensures that all transactions entered into by Pizza Hut are appropriately recorded. It also has the responsibility to ensure that our assets are protected, through appropriate controls and processes. Within Financial Control, we have teams that are responsible for the following ?Preparing and reporting accurate data to senior management, Yum and statutory Bodies ? Supporting the expansion programmes of the Franchising and Business Development teams. ?Analysing variances from Plan and Forecasts to facilitate and twine decision-making. ?Paying over 18,500 employees on a weekly basis and 15,000 employees every four weeks, ensuring the related tax and statutory responsibilities are discharged. ?Paying suppliers who go forth food, drink and the function that we need to run our restaurants. ?Treasury and Tax management. ? insurance and Estates management. ?Loss Prevention.We also have specialised tax expertise to ensure that our Corporation, VAT, PAYE, NI and all relevant tax liabilities to the government is calculated properly. Plannings role is to ensure that our underlying business performance is analysed and understood, that our business and units have suitably stretching performance targets and that our continual drive to make better our business return is well on track. Structurally, Planning is split into three teams 1. Business Planning, who manage the total business and individual unit budgeting process, as well as providing commercial anal ytical support for our operations.2. Sales & Marketing Planning, who ensure that Marketing initiatives are rigourously evaluated and aligned with our strategic and financial goals. 3. superior Planning, where our focus on returns is displayed through control of investment processes. SCM is responsible for procural for food and non-food items and managing the logistics of delivering products from suppliers to the outlets. More specifically this involves Supply chain strategy development for both short and long term Supplier development for both existing and new products. Negotiating and managing contracts for food suppliers as well as services Working on cost reduction projects in conjunction with QA and operations Negotiate and manage distribution contracts and ensure contract delivery performance to outlets remain at certain standards Support strategic initiatives and cross useable projects like new product launches, promotion management Control, Planning and SCM team member s spend much of their time helping other team members in Pizza Hut and in turn are sought out to add commercial and financial advice to the business as we work together in achieving our business goals.